Refund policy

Refund Policy

Eligibility for Refund:

  1. Defective or Damaged Products: Refunds are available for products that are defective or damaged upon arrival. Customers must report the issue within 5 business days of delivery, including photographic evidence of the defect or damage.
  1. Incorrect Product Received: If the incorrect product is delivered, customers must report the issue within 5 business days of delivery for a refund or exchange.
  2. Non-Delivery: If a product is not delivered due to our error, customers are eligible for a full refund or redelivery at no additional cost.

Some Non-Eligible Scenarios (note that all scenarios not meeting the correct eligibility requirements are deemed to be non-eligible):

  1. Price Change: Refunds will not be issued based on a change in price or if the same product is found elsewhere at a lower price.
  2. Change of Mind: We do not offer refunds for change of mind or regret after purchase.
  3. Misuse or Improper Care: Products damaged due to misuse or improper care are not eligible for refunds.

Process and Conditions:

  1. Request Submission: All refund requests must be submitted in writing to our customer service team with a valid reason, proof of purchase, and any necessary supporting documents or photos.
  2. Review Period: Refund requests will undergo a review process which can take up to 14 business days.
  3. Restocking Fee: A restocking fee of 15% of the purchase price will be applied to all approved refunds unless the product is defective or incorrect.
  4. Refund Method: Refunds will be processed to the original payment method within 5 business days of approval.
  5. Time Limit: Refund requests must be made within 30 days of the purchase date.

Customer Responsibility:

- The customer is responsible for the return shipping costs unless the product is defective or incorrect.

- Products must be returned in their original condition and packaging.

Contact Information:

For any queries or refund requests, please contact our customer service team at pulsepair@outlook.com.

Policy Amendments:

We reserve the right to amend this policy at any time.